Ordering & Shipping
You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed.
If you have not received your order confirmation please check your junk mail. If still not received please contact hello@shinyher.com.
Order not received
We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 10 days of processing, please email hello@shinyher.com with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.
Please expect a delay in shipping during peak periods including launches and promotions.
Order Cancellation
We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.
Standard Returns Policy
If you don’t love it, return it! We want you to be just as happy with your products as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund or exchange in the first 30 days from the delivery date. All that we ask is for you to return the item in it’s original packaging along with your invoice or receipt.
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to hello@shinyher.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items not received
If you have not received your full order, please contact us at hello@shinyher.com with the subject line: MISSING ITEM along with your order number. Please note cases should be reported within 7 days of receiving your order so we can investigate this fully, after this timeframe cases may no longer be eligible for review.
